For those that will not read the whole post, the moral is,
don't buy anything from EB Games aka Electronic Boutique. They are a bunch of thieves with no regard for customers and take pleasure out of humiliating you. Game Stop is much better. Trust me!!
I was going to wait until the issue got resolved before I went on this tirade so that I can at least give you the ending of the story, but it is taking waaaaay too long and I am sure will never get resolved. It seems that I am the only person that can turn buying a video game into an episode of cops.
I went to buy a game for my PSP. I opted to go to EB Games figuring they'd have a good selection, being that games are their specialty. They didn't really have a great selection so I settled for a used copy of Tony Hawk UG 2 Remix. Now it was obscenely overpriced for a used game at $45.99 plus tax. I went out of my way to get a game so I decided to go ahead and do it. Turns out, my son had the game already anyway.
I return the very next day with the intention of just exchanging the game for a different one. The guy that worked there took the game from me and started to look for the replacement I asked for. After bringing down the new game, he noticed that I had ripped a seal they put on the used game box when I had purchased it. He informed me that he could not do an even exchange. I was a little heated but didn't flip out immediately. He then offered to buy the game back from me. So I figured, why not. I'll take a small loss and get a new game anyway. After typing vigorously in the computer he comes back to me and offers me $10 for the game that they just sold to me for $50!! I still maintained some cool and just adamantly let him know that I would not accept that resolution. He continued to deny me either a new game or my money back so little by little I got more and more irate. There was no manager on site and he refused to get me in touch with one. I was on the verge of flipping out but again showed little, but some restraint. I turn around only to see one of his coworkers standing behind me with a metal pole in a manner as if he was going to smash me in the back of my head. Holy shit!! What was that for? I went off the deep end. I mean, what would you do after having these guys try to steal $40 from you then on top of that threaten you with physical harm? At this point there is very little holding me back from trashing the whole store. I must admit, the little Chinese kid behind the counter was still handling the situation with some form of respect for me....but that didn't make me feel any better. I let the little faggot with the pole know that he was going to be the first one to catch a beating, and that it was going to be with the very same pole he had in his hands.
Now after arguing for a few minutes a cop walks in. He is all chummy with the Clerk and looking at me asks how everything was. I, still very irate, replied sharply that everything was good. The rookie punk then comes out of his face at me nasty talking about, “I wasn't talking to you!" Now, uniform or not, you will not disrespect me, so I told him that to learn to not look at me if he isn't talking to me. He then just stood there and started to observe. I again began to yell, a little more reserved I'll admit, at the clerk. The cop literally jumps in my face; I mean nose to nose and demands me to shut up. I refuse and it all goes downhill from there. Now I must let you know, I am no asshole with disregard for cops. My mom was a cop for 20 years. My stepfather is still a cop. I have the utmost respect for officers generally. However, just like anyone else, I demand respect as well. So I let this punk ass rookie know that I am no stupid street cat and that I know what he can and can't do and that he'd better get out of my face. AWW MAN!! I though we were about to go at it right there. The rookie was shaking so violently at my response to him that the moisture from behind his new jack ears started to drip down onto his brand new bright blue uniform. It looked like he had it for all of one day.
He steps away and I continue my barrage of words on the clerk. He again tells me to keep it down because I have no right to raise my voice. Isn't it interesting how few rights we have now-a-days? I let him know I will not continue yelling because I am an upset customer not some jackass just causing problems and he threatens me with arrest. I want to be sure of what I can and can't do so I call my mother and start discussing the situation with her. He, not knowing who I am talking to about the problem, got nervous and disappeared. He comes back shortly with two more cops. Now, I have no problem with passing it off as racism being that I am Hispanic, but this stupid bastard was black, so I don't think that will fly.
Long story short, they force me out of the store and demand that I not return. I am forced to try to handle the issue via the corporate office which denied me help and suggested the customer service line. I left two complaints over the course of 3 weeks and have yet to get the response they said I would form the district manager.
Now sadly, I really have no solution so the whole story was kind of anti-climactic, but I did have to get it off my chest. I do hope that anyone that reads this can see how Electronic Boutique aka EB Games does business and instead visit Game Stop or some other specialty shop for their gaming needs.
